Reporting to the Manager, Member Relations, the Member Resource Specialist is responsible for delivering relevant and timely content that enhances CFGI’s brand and diversifies revenue streams. The Member Resource Senior Specialist will work with CFGI and SHRM staff, as well as external vendors, to develop and maintain content delivered via the website, annual Symposium, on-line courses, webinars, surveys and other activities. Will lead CFGI’s Educational Products task force to identify opportunities to develop new content or re-purpose existing CFGI/SHRM content for specific CFGI member segments.
Essential Duties & Responsibilities
- Lead Education Products Task Force and develop and implement on-line education products as identified by Task Force and approved by Board of Directors.
- Develop course outlines and identify existing content that can be incorporated into on-line training. Work with external Subject Matter Experts, outside vendors and SHRM professional development and IT to design, implement and maintain on-line courses.
- Conduct 8-12 webinars per year by working with CFGI Government Affairs Team to identify topics of relevance to members. Invite speakers, develop presentations and manage technology.
- Plan and lead both in-person and virtual member discussion and benchmarking groups. Assist in identifying speakers, materials or topics as needed.
- Work with Membership Events and Communications Specialist to coordinate marketing and registration for all virtual events and to maintain participant database.
Website and Surveys:
- Work with Manager, Member Relations and other CFGI staff to coordinate overall website design and updates.
- Review all website content posted by CFGI staff to ensure accuracy and consistency with brand guidelines. Provide feedback as appropriate.
- Use analytics to monitor and report on information accessed by CFGI members and other audiences. Use this information to develop relevant content aligned with member expectations.
- Monitor other immigration news and information sources to ensure CFGI remains competitive.
- Assist Manager of Agency Liaison in developing and analyzing benchmark surveys conducted with SHRM Research as well as “Questions of the Week”.
- Review SHRM and affiliate publications and other content to identify opportunities to re-purpose content for our respective member segments.
Symposium and Other Events:
- Participate in Symposium Planning Task Force to plan content for all Symposium workshops.
- Coordinate speaker invitations, confirmations, bios and materials.
- Develop Symposium session descriptions for approval by the Manager of Agency Liaison.
- Oversee production of Symposium website content, on-site guide and app.
- Participate in Symposium
- Contribute to CFGI membership goal through strategic one-on-one communications with current members and potential members.
- Contribute to SHRM strategic goals by serving, as appropriate, in leadership and other capacities with internal SHRM task forces, committees and panels to support association activities.
- Other duties as assigned.
• Demonstrate understanding of employment-based immigration law and work-site enforcement issues of importance to multi-national employers.
• Must be able to distill complex issues into education modules that can be delivered in person and/or virtually.
• Experience writing newsletters and managing websites desired.
• Experience managing technology projects preferred.
• Excellent written communication and interpersonal skills required.
• Must be able to engage with members to understand their concerns and identify how CFGI may be able to assist.
• Ability to manage outside vendors and subject matter experts.
• Ability to simultaneously coordinate a variety of projects, shifting priorities and work within budget and deadlines is required.
Bachelor's degree with 3-5 years of professional experience required including a minimum of 3 years in employment based immigration and experience in content development and delivery. JD a plus.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms. The employee is occasionally required to stand, walk, stoop, kneel, crouch or crawl. The employee may occasionally lift up to 50 pounds.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
To apply: www.shrm.jobs
Council for Global Immigration is an equal opportunity employer.
ACCESSIBILITY NOTICE: If you need a reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: firstname.lastname@example.org or TDD (703) 548-6990.