Leads, develops, supervises and motivates a team of attorneys and paralegal professionals, including managing the day-to-day operations. Provides best-in-class legal, advocacy, and advisory services to the association in support of achieving its mission and goals, consistent with prevailing laws, and regulations. Creates and implements strategic, operational and tactical initiatives that support key business objectives. Identifies and implements best practices and procedures to enhance effectiveness and efficiency. Collaborates across the Chief Legal Office to ensure integration of legal advice and solutions. Ensures staff provides the highest level of service for clients and internal customers. Participates and/or leads assigned programs and projects.
Selects, develops and leads a team dedicated to providing legal advice to clients. Provides coaching and feedback to ensure employee development and supports client and customer service goals. Possesses and applies advanced analytical and legal proficiency to specialty area assignments. Handles negotiations, drafting, and document creation in complex situations. Proactively identifies strategic and tactical opportunities to improve operational effectiveness, including developing and implementing best practices, ensuring quality of the work performed by members of the team and by supporting change efforts. Achieves optimal productivity by managing workload volumes within the team and by identifying and implementing innovative solutions. Manages relationships with internal clients and provides counsel to enable the client to implement strategic initiatives, while managing legal and regulatory risk. Proactively reviews, analyzes and interprets data to identify trends and evaluate potential actions. Develops objectives and performance standards for all staff and conducts appropriate coaching and mentoring. Participates and leads projects focused on strategic, operational and tactical developments, threats, challenges, and opportunities.
Juris Doctor degree from an accredited law school required.
10 or more years of progressive related experience developing strategies, managing major initiatives and delivering results within a complex matrix environment required.
4 or more years of people leadership experience in building, managing and/or developing high-performing teams required.
Knowledge of financial services/insurance and regulatory environment.
Experience collaborating with key resources and stakeholders, influencing decisions and managing work to achieve strategic goals required.
Executive-level business acumen in the areas of business operations, industry practices and emerging trends required.
5 or more years working in-house at a Bank, financial institution, or other lender supporting a collections department and/or working in-house at a collection agency.
Expert in Fair Debt Collections Practices Act and state debt collection laws
Deep experience with specific collections-related topics, such as time-barred debts, troubled debt reporting, IRS 1099-C, loan modifications, adverse action, validation of debts, cease and desist claims, TCPA/TSR, collection letter content, collection-call scripting, bankruptcy, negotiation of contractual agreements with external collection agencies, credit reporting GLBA/Reg P, Uniform Retail Credit Classification Account Management Policy and charged-off debt requirements.
Knowledge of CPBP guidance and positions related to first party debt collection and UDAAP and repossession and foreclosure laws